We want this project to benefit people and protect the environment. If you think the project is causing harm, or may cause harm, to you, your family, your land, or your community, please tell us.
Anyone affected by the project.
A group of people with the same concern.
Someone acting for you (with your permission).
You can submit your complaint using the online form.
Fill in the form and click “Submit.”
Please provide:
1. The problem: What is happening? How does it affect you?
(Examples: dust, noise, land access, safety concerns)
2. The location: Where is the problem happening?
3. Your contact details: Name and how we can reach you
You may also submit a complaint without giving your name (anonymous).
However, we will not be able to contact you with update on how the issue is being
resolved.
Your information will be kept confidential
- Your name will not be shared without your permission
- You will not face retaliation for making a complaint in good faith
We follow a simple process:
1. Acknowledge: You receive confirmation (on screen or by email)
2. Review: We check if the complaint is related to the project
3. Investigate: We look into the issue
4. Resolve: We work with you to find a solution
5. Close: We inform you when the issue is resolved
We will keep you informed during the process.
Your complaint should:
- Be related to this project
- Be submitted by an affected person (or representative)
- Describe an environmental or social impact
This process is voluntary, and you may contact local authorities or the courts at any time.
We encourage you to reach out to us first so we can work with you to resolve your case as quickly as possible.
We take complaints about sexual exploitation, abuse, or harassment (SEA/SH) very
seriously.
We provide:
- Strict confidentiality
- Specially trained staff
- Access to support services (medical, counseling, legal)
- Safe reporting options
Call:
Email:
You can choose how much information to share.
Please complete the form below.
Submit a Grievance
If you experience any inconvenience or have concerns about the construction in your area, you can submit a grievance below.
Track your grievance
Enter the code you received by email to see the current status and visible history.
How We Handle Your Submission
Every grievance is logged and tracked.
A project officer is assigned to investigate the issue.